Kentish Town Removals Terms and Conditions

These Terms and Conditions set out the basis on which Kentish Town Removals provides removal, relocation, packing, storage coordination and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Company, we, us, our: Refers to Kentish Town Removals as the provider of removal and associated services.

1.2 Customer, you, your: Refers to the individual, partnership, company or organisation that books or uses our services.

1.3 Services: Means any removal, packing, unpacking, loading, unloading, transport, storage coordination, or related services provided by us.

1.4 Goods: Means the items, furniture, personal effects and any other property that we are asked to move, handle, pack or store.

1.5 Service Area: Means the areas of operation in which we ordinarily provide services, including but not limited to Kentish Town and surrounding London districts, as well as regional and national UK destinations as agreed at the time of booking.

2. Scope of Services

2.1 We provide domestic and commercial removal and related services within our service area and to other UK locations by prior agreement.

2.2 The exact scope of services, including collection and delivery addresses, access requirements, packing arrangements, number of operatives, vehicle size and any additional services, will be set out in our quotation and booking confirmation.

2.3 We reserve the right to decline any booking that we reasonably consider unsafe, unlawful, impracticable, or beyond the capacity of our vehicles, staff or insurance cover.

3. Booking Process

3.1 You may request a quotation by providing accurate details of the properties involved, access conditions, parking arrangements, the nature and approximate quantity of goods, and any items requiring special handling.

3.2 Quotations may be based on an in-person survey, video survey, telephone discussion, written inventory, or our standard service assumptions. Any quotation is subject to the accuracy and completeness of the information you provide.

3.3 A booking is only confirmed when we have issued a written confirmation and you have accepted any deposit or prepayment terms notified to you. Until then, proposed dates and times are provisional and subject to availability.

3.4 You are responsible for checking that the details in the quotation and booking confirmation are complete and correct. Any changes must be notified to us as soon as possible and may result in an amended quotation.

3.5 If, at the start or during the job, it becomes clear that the work differs materially from that described at the time of quotation or that there are unforeseen difficulties, we may adjust the price or, in severe cases, suspend or terminate the service. Examples include significant additional items, restricted or unsafe access, or parking restrictions not previously advised.

4. Prices and Payments

4.1 Our prices may be quoted as a fixed price for the described work or on an hourly rate basis. The quotation will set out which basis applies, together with any additional charges such as congestion, tolls, parking, or out-of-hours supplements where applicable.

4.2 All prices are stated in pounds sterling and, where applicable, are subject to VAT at the prevailing rate. If VAT applies, it will be identified in the quotation or invoice.

4.3 We may require a deposit or full prepayment prior to the moving date. The amount and due date will be stated in our quotation or booking confirmation.

4.4 Unless otherwise agreed in writing, any balance is payable immediately upon completion of the services on the moving day. For commercial customers, alternative payment terms may be agreed in advance and confirmed in writing.

4.5 Payment may be made by the methods we accept at the time of booking or service. We reserve the right to decline certain payment methods at our discretion.

4.6 If you fail to make any payment when due, we may:

a) Suspend or refuse to commence services;

b) Charge interest on overdue amounts at the statutory rate; and

c) Retain goods until payment is received in full, subject to any applicable legal rights.

5. Changes, Postponements and Cancellations

5.1 If you wish to change the date, time or scope of your booking, you must notify us as soon as reasonably possible. We will endeavour to accommodate changes, but this is subject to availability and may result in additional charges.

5.2 If you cancel your booking, the following cancellation terms will normally apply unless otherwise stated in your quotation:

a) Cancellation more than 7 days before the agreed start time: any deposit may be refunded, less reasonable administrative costs;

b) Cancellation between 7 days and 48 hours before the agreed start time: you may be charged a percentage of the quoted price to cover lost bookings and administrative costs;

c) Cancellation less than 48 hours before the agreed start time or on the day of the move: you may be charged up to 100 percent of the quoted price.

5.3 If we reasonably have to cancel or postpone the services due to circumstances beyond our control, such as extreme weather, major traffic disruption, vehicle breakdowns or staff illness, we will notify you as soon as practicable and agree an alternative date or a reasonable solution. We will not be liable for any indirect or consequential losses resulting from such cancellation or postponement.

6. Customer Responsibilities

6.1 You are responsible for:

a) Ensuring that suitable parking is available at both collection and delivery addresses and securing any necessary permits or authorisations;

b) Ensuring that there is safe and adequate access for our vehicles and staff, including lifts, stairways, corridors and doorways;

c) Packing your goods safely and securely if you have not booked our packing services, including using suitable materials and containers;

d) Properly labelling any fragile or high-value items and any items that require special handling or are disassembled;

e) Complying with all relevant property rules, building management regulations and local restrictions;

f) Being present, or appointing a representative to be present, at the collection and delivery addresses to direct the work and sign relevant documentation.

6.2 You must not submit for removal or storage any goods that are dangerous, illegal, perishable, contaminated, or otherwise unsuitable, including but not limited to explosives, flammable or corrosive substances, gas bottles, firearms and ammunition, live animals, plants that may carry pests, or any items prohibited by law.

7. Waste, Disposal and Environmental Regulations

7.1 We are not a general waste carrier and will only remove items classified as household or office furniture and effects as part of a removal job, unless specifically agreed in advance.

7.2 Any items required to be disposed of must be disclosed in advance. We will advise you whether we can legally remove them and whether additional charges apply for disposal at approved facilities.

7.3 We comply with applicable waste and environmental regulations. We will not remove or dispose of hazardous waste, building rubble, clinical waste, or other controlled materials that we are not licensed or authorised to handle.

7.4 Where we do agree to remove items for disposal, title to those items passes to us at the time of collection. We may recycle, re-use, donate, or dispose of such items in accordance with legal requirements and our environmental policies.

8. Excluded Items and Special Goods

8.1 Unless previously agreed in writing, our quotation does not include the removal of:

a) Items requiring specialist lifting or dismantling equipment;

b) Fitted carpets, flooring or fixtures and fittings attached to the structure of a property;

c) Pianos, safes, aquariums, large garden structures or items beyond standard manual handling capabilities;

d) Valuables such as jewellery, cash, important documents, securities, artworks of high value or antique collections.

8.2 If you choose to include valuables or delicate items within your general goods, you do so at your own risk, and you should ensure appropriate insurance cover is in place. We may refuse to transport items that are excessively fragile, improperly packed or unsafe.

9. Our Liability

9.1 We will exercise reasonable care and skill in providing our services. Our liability for loss of or damage to goods is subject to the limitations set out in this clause.

9.2 We are not liable for any loss or damage arising from:

a) Your failure to pack goods safely and securely where you have undertaken the packing;

b) Inherent defects, wear and tear, or pre-existing damage to goods;